Patient Appointment & Scheduling Specialist

Az Asthma & Allergy Institute; Peoria (AZ); On-site; USD 22,042,000 - 30,307,000; Full time

Job summary

Az Asthma & Allergy Institute is seeking a patient scheduler to manage daily appointment operations and gather patient information for scheduling and billing.

The role requires coordinating with patients, healthcare providers, and staff to ensure accurate bookings, collecting insurance details, and communicating appointment changes.

Candidates should have at least two years of medical scheduling experience, strong data entry skills, and familiarity with practice management software.

Qualifications

• High school diploma or GED is required.
• Minimum two years of directly related experience as a scheduler in a medical setting.
• Experience with scheduling software and phone communications is preferred.

Responsibilities

• Schedule new and follow-up patient visits per practice guidelines.
• Enter instructions for scheduling in the electronic medical record.
• Notify patients of scheduling changes and reschedule when needed.
• Inform patients of required information prior to visits (referrals, authorization, insurance, medical history).
• Collect co-payments and deductibles at the time of service.
• Answer phones, return calls from scheduling queue, and reply to patient emails promptly.
• Provide accurate timing and date information to patients and staff.
• Prioritize urgent appointments per physician preferences.
• Update records, databases, and calendars after scheduling.
• Assist with staff training.
• Perform miscellaneous duties as assigned.

Skills

Communication

Professionalism

Conflict resolution

Scheduling software

Data entry

Medical terminology

Self-starter

Following guidelines

Insurance referrals

Organization

Education

High school diploma or GED

Tools

Practice management software

Multi-line phone system

Data entry software

Job description

Az Asthma & Allergy Institute is seeking a patient scheduler to manage daily appointment operations and gather patient information for scheduling and billing.

The role requires coordinating with patients, healthcare providers, and staff to ensure accurate bookings, collecting insurance details, and communicating appointment changes.

Candidates should have at least two years of medical scheduling experience, strong data entry skills, and familiarity with practice management software.