Patient Experience Front Desk Specialist

Clínica Romero; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Clinica Romero is seeking a Front Office Assistant to greet patients, register appointments, and manage patient information in the EMR system. The role requires strong customer service, bilingual English/Spanish, and accuracy in handling demographics and eligibility screening.

Responsibilities include coordinating scheduling, collecting co-pays, and assisting with translations when necessary. Must be flexible to assist across departments and uphold HIPAA standards and clinic policies.

Qualifications

• High school diploma or equivalent.
• Medical Billing experience or training is a plus.
• EMR experience; EPIC preferred.
• Typing 35 WPM and proficient with Microsoft Outlook.

Responsibilities

• Greet patients and maintain excellent customer service.
• Register patients for appointments in the EMR and update demographics.
• Collect co-pays and verify payer information.
• Coordinate scheduling and verify eligibility before visits.
• Assist with translation between patients and staff when needed.

Skills

Customer service

Bilingual English/Spanish

Detail oriented

Teamwork

Education

High school diploma

Tools

EMR EPIC

Outlook

Job description

Clinica Romero is seeking a Front Office Assistant to greet patients, register appointments, and manage patient information in the EMR system. The role requires strong customer service, bilingual English/Spanish, and accuracy in handling demographics and eligibility screening.

Responsibilities include coordinating scheduling, collecting co-pays, and assisting with translations when necessary. Must be flexible to assist across departments and uphold HIPAA standards and clinic policies.