Patient Experience Front Desk Specialist

Prima Medical Foundation dba MarinHealth Medical Network; Larkspur (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

MarinHealth is seeking a Front Office Coordinator to ensure an excellent patient experience. The role emphasizes a high level of care in a busy front desk, requiring a lively, creative, and professional individual with strong interpersonal skills.

The position is primarily in the front office, with duties including scheduling, patient registration, and coordination with medical staff. Strong customer service, organizational, and confidentiality practices are essential.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1+ year of progressive responsibility in a related role.
• EPIC software experience considered a plus.

Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff.
• Schedules appointments and admissions as required.
• Prepares patient charts and other office documents.
• Scans and sorts documents into Electronic Health Record.
• Attends staff meetings and maintains files.
• Oversees reception area and coordinates patient movement.
• Maintains patient confidentiality.

Skills

English proficiency

Medical office procedures

Customer service

Computer skills

Communication

Bilingual Spanish

Education

High school diploma or GED

Business school or related training

Tools

EPIC software

Microsoft Office

Job description

MarinHealth is seeking a Front Office Coordinator to ensure an excellent patient experience. The role emphasizes a high level of care in a busy front desk, requiring a lively, creative, and professional individual with strong interpersonal skills.

The position is primarily in the front office, with duties including scheduling, patient registration, and coordination with medical staff. Strong customer service, organizational, and confidentiality practices are essential.