Patient Experience Front Desk Specialist

Freeman; Joplin (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employer 401(k) match

Paid time off (PTO)

Extended Sick pay

Learning Center access

Payroll deductions

Job summary

Freeman Health System is seeking a Receptionist to deliver a positive patient experience through scheduling, phone support, and registration. This full-time role emphasizes accurate documentation, HIPAA compliance, and friendly bedside manner in a busy hospital environment.

Responsibilities include greeting visitors, answering questions, collecting payments, and using scheduling software to manage appointments. No weekends and holidays, with benefits and career growth opportunities available.

Qualifications

• Greet customers, patients, vendors, and visitors.
• Answer patient questions and provide directions.
• Register patients with compliant documentation (state/federal, HIPAA).
• Collect payments and print receipts for patients.
• Count and balance cash drawer.
• Use medical office software to schedule appointments.
• Verify eligibility for services.

Responsibilities

• Schedule patient appointments and answer phone calls.
• Update patient registrations and provide information with professional communication.
• Greet visitors and assist with directions.
• Register patients with compliant documentation.
• Collect payments and balance cash drawer.
• Use medical office software to schedule and manage appointments.
• Verify eligibility for services.

Skills

Customer service

Strong communication

HIPAA compliance

Cash handling

Tools

Scheduling software

Medical office software

Job description

Freeman Health System is seeking a Receptionist to deliver a positive patient experience through scheduling, phone support, and registration. This full-time role emphasizes accurate documentation, HIPAA compliance, and friendly bedside manner in a busy hospital environment.

Responsibilities include greeting visitors, answering questions, collecting payments, and using scheduling software to manage appointments. No weekends and holidays, with benefits and career growth opportunities available.