Patient Services Specialist - Front Desk & Scheduling

Summit Health Management; Rutherford (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Summit Health Management is seeking a friendly, detail‑oriented front desk/medical receptionist to support patient intake and registration. You will greet patients, manage scheduling, verify insurance, and handle payments with accuracy in a fast-paced multispecialty setting.

The role emphasizes strong customer service, HIPAA compliance, and proficiency with EHR and practice management systems. On-site work across satellite offices may be required, with a strong emphasis on team collaboration and

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Prompts for and delivers accurate messages; demonstrates appropriate etiquette.
• Informs patients of delays and assists with comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Reconciles billing slips to daily schedule and opens/closes batches accurately.
• Scans insurance cards, performs verifications via online systems, updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms and waivers.
• Schedules appointments accurately per guidelines; confirms future appointments; reviews Eligibility and Phone report.
• Schedules and enters orders for tests/procedures; follows workflows.
• Coordinates with Patient Care Resources for pre-authorizations and referrals.

Skills

Customer service

Scheduling

Billing

Insurance verification

HIPAA compliance

Education

High School/GED

Associate degree preferred

Tools

EHR

Practice Management System

Windows

Job description

Summit Health Management is seeking a friendly, detail‑oriented front desk/medical receptionist to support patient intake and registration. You will greet patients, manage scheduling, verify insurance, and handle payments with accuracy in a fast-paced multispecialty setting.

The role emphasizes strong customer service, HIPAA compliance, and proficiency with EHR and practice management systems. On-site work across satellite offices may be required, with a strong emphasis on team collaboration and