Patient Experience Front Desk Specialist

TriHealth; Montgomery (OH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

TriHealth’s Front Office Specialist position welcomes patients with a warm, professional greeting, registering them and guiding the check-in process in a fast-paced environment.

The role handles calls, scheduling, payments, and follow-ups, while ensuring HIPAA and JCAHO compliance. It emphasizes accurate data entry, courteous service, and teamwork within our Montgomery Rd location’s day-shift schedule.

Qualifications

• High School Diploma or GED degree (Required).
• 3 - 4 years experience in a related field (Required).

Responsibilities

• Answers incoming telephone lines and directs calls appropriately.
• Greets and registers patients; assists with charts and check-in processes.
• Handles check-out duties, including collecting co-payments and scheduling follow-ups.
• Inputs/update patient demographic and insurance information accurately.
• Performs day-end reconciliation and may assist with charge/receipt entries where required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

TriHealth’s Front Office Specialist position welcomes patients with a warm, professional greeting, registering them and guiding the check-in process in a fast-paced environment.

The role handles calls, scheduling, payments, and follow-ups, while ensuring HIPAA and JCAHO compliance. It emphasizes accurate data entry, courteous service, and teamwork within our Montgomery Rd location’s day-shift schedule.