EPIC Patient Care Front Desk Specialist

EPIC Health System; Southfield (MI); On-site; USD 36,000 - 45,000; Full time

Job summary

A healthcare organization in Southfield, MI is seeking a Medical Receptionist to facilitate a welcoming atmosphere for patients. The ideal candidate will have over a year of customer service experience, be patient-focused, and possess strong organizational skills. Responsibilities include greeting patients, assisting with check-ins, and handling inquiries. This position may require travel to various locations periodically. Join a team dedicated to providing EPIC experiences in patient care.

Qualifications

• 1+ year previous experience in customer service is required.
• Must be patient focused and determined to provide an EPIC first impression.
• 1+ year experience with computer navigation or be a quick learner with technology.

Responsibilities

• Create an atmosphere of patient value and a sense of community.
• Coordinate and control guest flow at the door.
• Communicate effectively about walk-ins and schedule changes.
• Troubleshoot patient questions and escalate issues.
• Perform all opening and closing duties at the front desk.
• Manually check in patients who cannot check in virtually.

Skills

Customer service

Organizational skills

Multi-tasking

Technology navigation

Education

High school diploma or equivalent

Job description

A healthcare organization in Southfield, MI is seeking a Medical Receptionist to facilitate a welcoming atmosphere for patients. The ideal candidate will have over a year of customer service experience, be patient-focused, and possess strong organizational skills. Responsibilities include greeting patients, assisting with check-ins, and handling inquiries. This position may require travel to various locations periodically. Join a team dedicated to providing EPIC experiences in patient care.