Patient Experience Front Desk Specialist

Hugh Chatham Health, Inc.; Huntersville (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health in Huntersville, NC is seeking a part-time front desk professional to support patient registration, scheduling, and insurance verification. The role requires excellent customer service, strong interpersonal skills, and the ability to work both independently and with a team in a fast-paced medical office.

Responsibilities include managing registrations, payments, and front desk activities while encouraging patient use of front-end technology.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Registration & billing

Medical office software

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Huntersville, NC is seeking a part-time front desk professional to support patient registration, scheduling, and insurance verification. The role requires excellent customer service, strong interpersonal skills, and the ability to work both independently and with a team in a fast-paced medical office.

Responsibilities include managing registrations, payments, and front desk activities while encouraging patient use of front-end technology.