Patient Experience Front Desk Specialist

Hancock Regional Hospital; Greenfield, Northern (IN, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Hancock Regional Hospital is seeking a customer-focused patient registrar to greet and register patients at the point of entry. You will verify insurance, collect copays, and enter demographics into the medical records system to ensure accurate billing and scheduling.

The role requires strong communication, confidentiality, and ability to work in a fast-paced environment while coordinating with multiple departments to improve patient flow and satisfaction.

Qualifications

• Must communicate effectively with patients and families.
• Able to read instructions, manuals, insurance information, and patient correspondence.
• Able to perform basic math for patient bills.
• Knowledge of medical terminology is required.
• Familiarity with scheduling and billing software and basic IT tools.

Responsibilities

• Register patients and collect accurate demographics.
• Check patients in and out in a timely manner.
• Collect copays via cash or card.
• Enter data accurately into systems.
• Verify patient insurance eligibility.
• Answer phones and route calls appropriately.
• Direct patients and visitors to correct locations.
• Maintain waiting area and document any issues.
• Support departmental and organizational meetings.

Skills

Communication

Reading skills

Math skills

Medical terminology

Office equipment

Confidentiality

Team player

EMR software

Excel/Word

Email usage

Education

High school diploma or GED

Tools

EMR software

Scheduling software

Billing software

Excel/Word

Job description

Hancock Regional Hospital is seeking a customer-focused patient registrar to greet and register patients at the point of entry. You will verify insurance, collect copays, and enter demographics into the medical records system to ensure accurate billing and scheduling.

The role requires strong communication, confidentiality, and ability to work in a fast-paced environment while coordinating with multiple departments to improve patient flow and satisfaction.