Patient Experience Front Desk Specialist

Icon Eyecare; Grand Junction (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

EVP Eyecare in Denver, Colorado, is seeking a friendly Patient Service Representative to join our front desk team. You will answer inbound calls, schedule appointments across multiple practices, and provide courteous, prompt information to patients.

Requirements include a High School Diploma or GED, 0–2 years of patient-facing experience (call center a plus), familiarity with practice management software, knowledge of ACA basics, and strong written and verbal communication with reliable

Qualifications

• High School Diploma or GED required.
• 0–2 years experience with patient-facing interaction preferred.
• Call center experience highly desirable.
• Experience with practice management software preferred.
• Basic knowledge of Health Care and ACA requirements and regulations.
• Effective written and verbal skills.
• Excellent customer service skills.

Responsibilities

• Answers inbound phone calls for multiple practices.
• Schedules appointments, answer patient questions and requests promptly.
• Confirms appointments and verifies patient information.
• Maintains a pleasant and helpful attitude with patients and team.
• Supports front office staff and doctors and handles routine tasks.

Skills

Customer service

Call center experience

Written communication

Verbal communication

Team player

Punctual attendance

Education

High School Diploma or GED

Tools

Practice management software

Job description

EVP Eyecare in Denver, Colorado, is seeking a friendly Patient Service Representative to join our front desk team. You will answer inbound calls, schedule appointments across multiple practices, and provide courteous, prompt information to patients.

Requirements include a High School Diploma or GED, 0–2 years of patient-facing experience (call center a plus), familiarity with practice management software, knowledge of ACA basics, and strong written and verbal communication with reliable