Patient Experience Front Desk Associate – Eye Clinic

EVP Eyecare; Denver (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision Discounts

Educational reimbursements for COA OR

Job summary

ICON Eyecare is hiring a full-time Front Desk Receptionist to support our Denver clinic. You will greet patients, handle calls, schedule appointments and assist with billing processes while training is provided if needed.

We look for at least two years of patient care experience, strong Microsoft Office skills (Excel, Word, PowerPoint), and excellent communication. Join a team dedicated to quality eye care and patient experiences.

Qualifications

• Two years of patient/customer care experience.
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

Skills

Patient care

Customer service

Communication skills

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

ICON Eyecare is hiring a full-time Front Desk Receptionist to support our Denver clinic. You will greet patients, handle calls, schedule appointments and assist with billing processes while training is provided if needed.

We look for at least two years of patient care experience, strong Microsoft Office skills (Excel, Word, PowerPoint), and excellent communication. Join a team dedicated to quality eye care and patient experiences.