Patient Service Representative I

Icon Eyecare; Grand Junction (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

EVP Eyecare in Denver, Colorado, is seeking a friendly Patient Service Representative to join our front desk team. You will answer inbound calls, schedule appointments across multiple practices, and provide courteous, prompt information to patients.

Requirements include a High School Diploma or GED, 0–2 years of patient-facing experience (call center a plus), familiarity with practice management software, knowledge of ACA basics, and strong written and verbal communication with reliable

Qualifications

• High School Diploma or GED required.
• 0–2 years experience with patient-facing interaction preferred.
• Call center experience highly desirable.
• Experience with practice management software preferred.
• Basic knowledge of Health Care and ACA requirements and regulations.
• Effective written and verbal skills.
• Excellent customer service skills.

Responsibilities

• Answers inbound phone calls for multiple practices.
• Schedules appointments, answer patient questions and requests promptly.
• Confirms appointments and verifies patient information.
• Maintains a pleasant and helpful attitude with patients and team.
• Supports front office staff and doctors and handles routine tasks.

Skills

Customer service

Call center experience

Written communication

Verbal communication

Team player

Punctual attendance

Education

High School Diploma or GED

Tools

Practice management software

Job description

POSITION SUMMARYEVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.Our mission is to improve peoples lives through better vision and outstanding patient experiences.Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient hospitality quality care service to all EVP Eyecare patients.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions include, but are not limited to the following:Answers inbound phone calls for multiple practicesSchedules appointments, answer patient questions and requests in a timely and efficient mannerResponds to online appointment and information requests throughout the day EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requestsConfirms appointments for several office locations dailyVerifies patient information and clinical location on all callsMaintains a working knowledge of all EVP services and practicesMaintains a pleasant and helpful attitude (hospitality)Provides knowledgeable and caring service to all current and potential EVP patients and employeesMaintains a clean and orderly workspace and clinicServes as a model to other team members.Maintains a solid track record of punctual and reliable attendanceAssists in training new EVP team membersOther duties as assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)High School Diploma or GED requiredMinimum 0-2 years experience with patient facing interaction preferredCall center experience highly desirableExperience working with practice management software preferredBasic Knowledge of Health Care and ACA requirements and regulationsBasic computer skillsEffective written and verbal skillsExcellent customer service skillsProves to be a trustworthy and reliable team member while maintaining a positive attitude each dayBENEFITSBenefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.