Patient Experience Front Desk Associate

Icon Eyecare; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision Discounts

Educational reimbursements

401(k) with company match

Life Insurance

Short Term & Long-Term Disability

Employee Assistance Program

Generous time off

Uniform allowance

Job summary

ICON Eyecare is seeking a full-time Front Desk Receptionist to join our ophthalmology clinic network in Denver and nearby areas. The role trains on-site and supports patient flow from check-in to checkout, including appointment scheduling and answering patient questions.

The ideal candidate has two years of patient care experience, strong Microsoft Office skills, and excellent communication. We offer a supportive team, patient-focused environment, and a comprehensive benefits package.

Qualifications

• Two years of patient/customer care experience (or equivalent customer related ability).
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

Skills

Customer care

Microsoft Office

Excel

Word

PowerPoint

Communication

Job description

ICON Eyecare is seeking a full-time Front Desk Receptionist to join our ophthalmology clinic network in Denver and nearby areas. The role trains on-site and supports patient flow from check-in to checkout, including appointment scheduling and answering patient questions.

The ideal candidate has two years of patient care experience, strong Microsoft Office skills, and excellent communication. We offer a supportive team, patient-focused environment, and a comprehensive benefits package.