Patient Experience Front Desk Specialist

Tampa General Hospital; Florida; On-site; USD 22,000 - 26,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist for USFTGP UMSA RCO Front End. You will welcome patients, verify demographics, collect co-pays, and complete required paperwork using EPIC.

You will coordinate scheduling, assist with referrals and authorizations, and ensure accurate documentation for billing. The role emphasizes excellent customer service, communication with clinical staff, and a welcoming front office environment.

Qualifications

• High School Diploma or GED is required.
• Experience in healthcare front desk or patient-service environment.

Responsibilities

• Check-in/check-out patient flow and documentation.
• Verify demographics and insurance information.
• Collect co-pays and process payments.
• Assist with scheduling and paperwork for appointments.
• Coordinate with clinicians and administrative staff.

Skills

EPIC proficiency

Customer service

Communication skills

Financial transactions

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Tampa General Hospital is seeking a Front Desk Specialist for USFTGP UMSA RCO Front End. You will welcome patients, verify demographics, collect co-pays, and complete required paperwork using EPIC.

You will coordinate scheduling, assist with referrals and authorizations, and ensure accurate documentation for billing. The role emphasizes excellent customer service, communication with clinical staff, and a welcoming front office environment.