Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital; Florida; On-site; USD 22,000 - 26,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist for USFTGP UMSA RCO Front End. You will welcome patients, verify demographics, collect co-pays, and complete required paperwork using EPIC.

You will coordinate scheduling, assist with referrals and authorizations, and ensure accurate documentation for billing. The role emphasizes excellent customer service, communication with clinical staff, and a welcoming front office environment.

Qualifications

• High School Diploma or GED is required.
• Experience in healthcare front desk or patient-service environment.

Responsibilities

• Check-in/check-out patient flow and documentation.
• Verify demographics and insurance information.
• Collect co-pays and process payments.
• Assist with scheduling and paperwork for appointments.
• Coordinate with clinicians and administrative staff.

Skills

EPIC proficiency

Customer service

Communication skills

Financial transactions

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004DZ)

Job Description

Front Desk Specialist - USFTGP UMSA RCO Front End - ( 260004DZ )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Qualifications

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
  Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
  Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.