Front Desk Specialist - USFTGP Tampa Palms

Tampa General Hospital; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Academic Medical Group Inc in Tampa seeks a Front Desk Specialist to deliver courteous patient check-in and check-out using EPIC. You verify demographics, collect co-pays, prepare paperwork, schedule appointments, and ensure complete documentation for proper billing and patient flow.

In this role you will screen for required pre-certifications and referrals, answer calls, reconcile daily payments, balance the cash drawer, and maintain a welcoming front office experience in collaboration with

Qualifications

• Healthcare front desk or patient-facing administrative experience is required.
• Experience with patient registration, scheduling, and insurance workflows is preferred.
• Experience with EPIC or similar EMR systems is desirable.

Responsibilities

• Performs patient check-in and check-out using EPIC with accuracy and efficiency.
• Verifies demographics and insurance, collects co-pays, provides receipts.
• Screens patients for pre-certifications and referrals and explains financial policies.
• Assists patients on arrival, answers questions, and directs to correct areas.
• Supports clinicians by processing appointment paperwork and patient flow.
• Answers, screens, and routes calls for timely communication.
• Completes scheduling tasks aligning with clinical needs.
• Documents patient info in EPIC for clear team communication.
• Reconciles daily payments, balances cash drawer, closes financials per shift.

Skills

Customer service

Communication skills

Front desk operations

Billing reconciliation

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

What you will do

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

Family Care Center Tampa Palms 16011 Tampa Palms Blvd. W. Tampa 33647

Eligible for Remote Work

On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days

Monday, Tuesday, Wednesday, Thursday, Friday