Patient Experience & Front Desk Specialist

Flagstaff Center of Bone and J; Flagstaff (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Telehealth

401(k)

Paid Time Off

Paid Holidays

Job summary

Flagstaff Bone and Joint in Flagstaff, AZ is seeking a full-time Front Desk/Medical Office Clerk to welcome patients, check in/out, and register in the EMR system. The role requires exceptional customer service and a patient-centered approach across a fast-paced practice.

Shifts are Monday–Friday, 8–5, on-site. Pay ranges from $18.75 to $21 per hour and includes PTO and benefits; prior billing/insurance verification experience is a plus, and teamwork is essential for daily operations.

Qualifications

• Excellent customer service and communication skills.
• Ability to work on-site full-time (40 hrs/week).
• Experience in medical office billing/insurance verification preferred.
• Patient-centered approach and teamwork.

Responsibilities

• Welcome and greet patients with excellent customer service.
• Check patients in and out of appointments.
• Register patients into the computer EMR system.
• Collect co-pays and other payments.
• Verify insurance, demographic, and referral information.
• Maintain and update physician schedules and confirm appointments.
• Schedule patient appointments for a very busy 20-provider practice.
• Assist with and/or relay patient requests/questions to MA or other clinical staff.
• Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.
• Other projects/duties as directed
• Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.

Skills

Customer service

Communication

Teamwork

Multitasking

On-site

Job description

Flagstaff Bone and Joint in Flagstaff, AZ is seeking a full-time Front Desk/Medical Office Clerk to welcome patients, check in/out, and register in the EMR system. The role requires exceptional customer service and a patient-centered approach across a fast-paced practice.

Shifts are Monday–Friday, 8–5, on-site. Pay ranges from $18.75 to $21 per hour and includes PTO and benefits; prior billing/insurance verification experience is a plus, and teamwork is essential for daily operations.