Patient Experience & Front Office Coordinator

Genesis OB/GYN; Flagstaff (AZ); On-site; USD 36,000 - 46,000; Full time

Job summary

Genesis OB/GYN in Flagstaff, AZ is seeking a friendly Front Desk Clerk to greet patients and visitors, check them in and out, and handle payments using the clinic's practice management system.

The role includes assisting with patient registration in the EMR, presenting policies for signatures, collecting billing forms, verifying insurance benefits, and scheduling follow-up appointments while maintaining HIPAA confidentiality and a professional, courteous environment.

Qualifications

• High school diploma or equivalent.
• 2-4 years of medical office or clerical experience.
• Excellent customer service, communication and organizational skills.
• Understanding of HIPAA/confidentiality rules.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with EMR software and money handling experience.
• Physical demands may include standing/sitting for long periods.

Responsibilities

• Greet patients and visitors warmly and check them in and out.
• Maintain the visitor log/badges for non-patient visitors accessing secured areas.
• Check patients in and out using the practice management system.
• Collect and post patient payments accurately.
• Assist patients with registration in the EMR system as needed.
• Present and explain policies, obtain signatures, and collect billing forms.
• Obtain insurance eligibility and benefits for visits and procedures.
• Schedule/reschedule follow-up appointments and manage referrals.
• Process medical records requests following HIPAA guidelines.
• Maintain lobby cleanliness and monitor clinic flow and wait times.
• Open and close the clinic on time.
• Maintain a professional environment and confidentiality at all times.
• Collaborate with back-office staff to provide excellent customer service.
• Other general duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Practice management system

Job description

Genesis OB/GYN in Flagstaff, AZ is seeking a friendly Front Desk Clerk to greet patients and visitors, check them in and out, and handle payments using the clinic's practice management system.

The role includes assisting with patient registration in the EMR, presenting policies for signatures, collecting billing forms, verifying insurance benefits, and scheduling follow-up appointments while maintaining HIPAA confidentiality and a professional, courteous environment.