Front Desk Patient Experience Specialist - Neurology

Mercy; Festus (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy, located at Festus, MO, is seeking a Patient Service Representative to greet patients and manage front desk operations. The role ensures a positive patient experience and seamless workflows within the Neurology Clinic.

The PSR will schedule appointments, process documentation, and maintain patient information with strict confidentiality. Strong communication and customer service are essential for success in this on-site position.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, data entry and word processing.
• Excellent customer service, empathetic and professional.
• Accurate data entry and attention to detail.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to handle pressure and interruptions.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and manage front desk operations to ensure a smooth visit.
• Schedule appointments, process documentation and coordinate with staff.
• Maintain patient information with accuracy and confidentiality.
• Assist visitors and provide courteous, professional service.

Skills

Communication

Customer service

Data entry

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Mercy, located at Festus, MO, is seeking a Patient Service Representative to greet patients and manage front desk operations. The role ensures a positive patient experience and seamless workflows within the Neurology Clinic.

The PSR will schedule appointments, process documentation, and maintain patient information with strict confidentiality. Strong communication and customer service are essential for success in this on-site position.