Patient Experience Front Desk Specialist

Shanti Rehab; East Windsor Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Shanti Physical Therapy in East Windsor, NJ is seeking a friendly receptionist to greet patients, manage check-in/out, and keep the schedule running smoothly. You will be the first voice and face of the clinic, handling calls, emails, and front-desk tasks with a welcoming, professional demeanor.

The role requires comfort with computers and scheduling systems, attention to privacy, and a warm phone manner. Previous front-office or medical-office experience is a plus; training on the EMR will be

Qualifications

• Customer-service or front-office experience.
• Comfort with computers and scheduling systems.
• Organization, patience and a warm phone manner.

Responsibilities

• Greet patients and handle check-in and check-out.
• Answer calls and schedule appointments in the EMR.
• Keep clinic supplies stocked and ordered.
• Manage the clinic email and follow-up with doctors' offices.
• Handle incoming referrals.
• Upload patient information and insurance records to the EMR.
• Verify insurance and collect payments.
• Keep the reception area welcoming and organized.
• Protect patient privacy in every conversation and record.

Skills

Customer-service experience

Scheduling systems

Organization

Tools

EMR

Scheduling software

Job description

Shanti Physical Therapy in East Windsor, NJ is seeking a friendly receptionist to greet patients, manage check-in/out, and keep the schedule running smoothly. You will be the first voice and face of the clinic, handling calls, emails, and front-desk tasks with a welcoming, professional demeanor.

The role requires comfort with computers and scheduling systems, attention to privacy, and a warm phone manner. Previous front-office or medical-office experience is a plus; training on the EMR will be