Front Desk Staff in Edison

Shanti Rehab; Edison (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Shanti Rehab is seeking a friendly front desk coordinator to greet patients, manage check-in/out, and keep the schedule running smoothly. You will handle calls, schedule appointments in the EMR, and verify insurance while collecting payments when needed.

You’ll maintain a welcoming reception, ensure privacy, and support the clinical team so therapists can focus on patient care. Previous front-desk or medical-office experience is preferred, with comfort in scheduling systems.

Qualifications

• Customer-service or front-office experience.
• Comfort with computers and scheduling systems.
• Organization, patience and a warm phone manner.

Responsibilities

• Greet patients and handle check-in and check-out.
• Answer calls and schedule appointments in the EMR.
• Keep clinic supplies stocked and ordered.
• Manage the clinic email and follow-up with doctors' offices.
• Handle incoming referrals.
• Upload patient information and insurance records to the EMR.
• Verify insurance and collect payments.
• Keep the reception area welcoming and organized.
• Protect patient privacy in every conversation and record.

Skills

Customer service

Scheduling software

Phone etiquette

Tools

EMR

Billing software

Microsoft Office

Job description

Be the first voice and face of Shanti. You'll welcome patients, keep the schedule running and make sure every visit starts and ends smoothly.

What you’ll do

• Greet patients and handle check-in and check-out.
• Answer calls and schedule appointments in the EMR.
• Keep clinic supplies stocked and ordered.
• Manage the clinic email and handle follow-up and communication with doctors' offices.
• Handle incoming referrals.
• Upload patient information and insurance records to the EMR.
• Verify insurance and collect payments.
• Keep the reception area welcoming and organized.
• Protect patient privacy in every conversation and record.

What you’ll bring

• Customer-service or front-office experience.
• Comfort with computers and scheduling systems.
• Organization, patience and a warm phone manner.

Nice to have

• Medical-office or Physical Therapy front-desk experience
• Experience with Physical Therapy billing and sending invoices to patients

Shanti Physical Therapy is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other characteristic protected by law.

Lead each patient's care from the first evaluation onward.

Carry out patients' plans of care under a supervising Physical Therapist.

Help people get back to the everyday activities that matter to them.

Keep the clinic running smoothly so the clinical team can focus on patients.

Keep the clinic running smoothly so the clinical team can focus on patients.