Patient Experience Front Desk Specialist

Together Women's Health, LLC; Detroit (MI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Life Insurance

Paid Time Off

Short-Term Disability

Long-Term Disability

Job summary

Comprehensive Woman's Care, a Partner Practice of Together Women's Health, is seeking a full-time Receptionist to join their growing team. The Receptionist serves as a brand ambassador and delivers outstanding customer service to patients in person or on the phone, greeting patients and handling scheduling and registration using the EHR system.

The role emphasizes a warm, professional patient experience, coordination with physicians and CNMs, insurance verification, and checkout tasks.

Qualifications

• Previous customer service experience required.
• 1 year medical office experience preferred.
• Athena experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greeting every patient with a smile.
• Completing and updating patients' insurance information with accuracy and efficiency.
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and/or the diagnostic technician.
• Complete the check out process by scheduling future appointments and providing referral information as directed by the providers.
• Verifying insurance eligibility to ensure timely billing to a third party vendor.
• Collect co-pays and deductibles as directed by the billing policies.
• Answer the appointment line and check the Email appointment request system.
• Schedule appointments for the patients at one of office sites and/or diagnostic departments.
• Must have a strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs. Experience in a medical setting preferred. New graduates from a receptionist program welcome.

Skills

Customer service

Medical office experience

Communication skills

Attention to detail

Multitasking

Tools

Athena experience

Job description

Comprehensive Woman's Care, a Partner Practice of Together Women's Health, is seeking a full-time Receptionist to join their growing team. The Receptionist serves as a brand ambassador and delivers outstanding customer service to patients in person or on the phone, greeting patients and handling scheduling and registration using the EHR system.

The role emphasizes a warm, professional patient experience, coordination with physicians and CNMs, insurance verification, and checkout tasks.