Patient Experience Front Desk Specialist

Complete Health; Birmingham (AL); On-site; USD 23,000 - 27,000; Full time

Job summary

Complete Health is seeking a friendly Front Desk Receptionist to greet patients, schedule appointments, maintain records, and support revenue cycle activities. The role requires strong communication skills, comfort with EMR systems (Athena), and proficiency in Word and Excel.

You may travel to assist at other locations as needed. Ideal candidates will have medical office experience, a compassionate approach to patient care, and the ability to manage front-office tasks in a fast-paced

Qualifications

• Experience in a medical office preferred.
• Front office duties in a busy clinic.
• Strong communication and patient care skills.
• Proficiency with EMR systems (Athena) and MS Office.

Responsibilities

• Greet patients and visitors, answer inquiries or refer as needed.
• Schedule appointments to optimize provider time and room utilization.
• Notify providers of arrivals and delays to keep on schedule.
• Maintain patient confidentiality and accurate records.
• Update patient accounts and handle financial information.
• Assist at other locations as needed based on business needs.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Job description

Complete Health is seeking a friendly Front Desk Receptionist to greet patients, schedule appointments, maintain records, and support revenue cycle activities. The role requires strong communication skills, comfort with EMR systems (Athena), and proficiency in Word and Excel.

You may travel to assist at other locations as needed. Ideal candidates will have medical office experience, a compassionate approach to patient care, and the ability to manage front-office tasks in a fast-paced