Patient Experience Concierge - Medical Front Desk

Together Women's Health, LLC; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Job summary

Women First OBGYN, a Partner Practice of Together Women's Health, is seeking a full-time Receptionist to join their growing team. The role is a brand ambassador who welcomes patients, answers calls, schedules appointments and uses the Electronic Health Record system professionally.

The ideal candidate has previous customer service experience, strong communication skills, and the ability to multitask in a medical office. New graduates from a receptionist program are welcome to apply.

Qualifications

• Previous customer service experience required.
• 1 year previous medical office experience preferred.
• Strong communication skills both oral and written.
• Must be detailed orientated and have the ability to multitask.

Responsibilities

• Greeting every patient with a smile
• Completing and updating patients' insurance information with accuracy and efficiency
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and /or the diagnostic technician
• Complete the check out process by assisting the patients with scheduling future appointments & providing referral information as directed by the providers
• Verifying insurance eligibility to ensure timely billing to a third party vendor
• Collect co-pays and deductibles as directed by the billing policies
• Answer the appointment line and check the Email appointment request system
• Schedule appointments for the patients at one of office sites and / or diagnostic departments
• Must have a strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs. Experience in a medical setting preferred. New graduates from a receptionist program welcome.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

Receptionist program

Medical office experience (1 year preferred)

Job description

Women First OBGYN, a Partner Practice of Together Women's Health, is seeking a full-time Receptionist to join their growing team. The role is a brand ambassador who welcomes patients, answers calls, schedules appointments and uses the Electronic Health Record system professionally.

The ideal candidate has previous customer service experience, strong communication skills, and the ability to multitask in a medical office. New graduates from a receptionist program are welcome to apply.