Patient Experience & Front Desk Specialist

Forefront Dermatology; Cranberry Township (Butler County); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA) matching

PTO and Holiday pay

Company paid life insurance

Short-term disability (voluntary)

Additional life insurance

401K with employer contribution

Profit sharing

Employee discounts

And much more!

Job summary

Forefront Dermatology in Cranberry Township, PA is seeking a Patient Service Representative to handle patient check-in, insurance verification, and multi-line phone duties. The role includes maintaining records, processing co-pays, and supporting daily clinic operations with a friendly, client-focused approach.

The position emphasizes confidentiality, accurate data entry, and the ability to work in a fast-paced environment while delivering exceptional customer service to patients and colleagues.

Qualifications

• High school diploma or equivalent required.
• 1+ years of recent medical office experience preferred.
• Proficient in basic computer functions.
• Ability to type a minimum of 40 wpm.
• Must maintain confidentiality and provide excellent customer service.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains waiting area and reception counter tidiness.
• Manages appointment schedules, no-shows, and follow-ups.
• Responds to tasks in the EHR system.
• Orders clinic office supplies and sells cosmetic products.
• Distributes mail and prepares for next day appointments.

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Multi-tasking

Attention to detail

Confidentiality

Learn new software

Microsoft Office basics

Team player

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Cranberry Township, PA is seeking a Patient Service Representative to handle patient check-in, insurance verification, and multi-line phone duties. The role includes maintaining records, processing co-pays, and supporting daily clinic operations with a friendly, client-focused approach.

The position emphasizes confidentiality, accurate data entry, and the ability to work in a fast-paced environment while delivering exceptional customer service to patients and colleagues.