Patient Representative (Front Desk)- University (48254)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a friendly, professional Patient Representative (Front Desk) to deliver exceptional customer service and administrative support in our busy clinical offices.

You will guide patients through check-in/out, verify insurance in the EHR, schedule visits, and help manage clinic flow while upholding CEENTA’s standards of compassionate patient care.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Minimum 3 years in customer service or patient-facing medical office role preferred.
• Strong professional and courteous communication.
• Proficiency with EMR, Microsoft Office and office equipment.
• Ability to multitask in a fast-paced environment with accuracy.
• Ability to handle confidential information professionally.

Responsibilities

• Welcome and check in patients; maintain efficient patient flow.
• Verify and enter patient demographics and insurance in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system and respond to messages promptly.
• Process check-out, collect co-pays/balances, and explain statements.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain queues and index documents in the EHR.
• Keep lobby areas clean and organized.
• Support clinical teams with messages, scanning, mail, and admin tasks.
• Demonstrate confidentiality and adherence to CEENTA policies.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Confidentiality

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment.

CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check‑in and check‑out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care

What You Will Do

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi‑line phone system; monitor and return messages promptly.
• Process check‑out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

A Typical Day

You’ll greet patients with a welcoming smile, complete check‑in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.

Schedule

• Onsite, Mon–Fri, 8a–5p; occasional opening or closing rotation pending provider’s schedule.

Qualifications

What you’ll bring

Education/Experience

• High school diploma or equivalent, required. Associates degree or higher preferred
• A minimum of 3 years of prior experience in customer service or a patient‑facing medical office role, highly preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.
• Ability to multitask in a fast‑paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.