Patient Experience Specialist - Front Desk

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Statesville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEENTA in Statesville, NC is seeking a Patient Representative (Front Desk) to provide exceptional customer service and administrative support in a busy ophthalmology/ENT practice. You will guide patients through check-in/out, verify insurance, schedule visits, and handle payments while upholding CEENTA's standards of compassionate care.

Ideal candidates have prior front desk or patient-facing experience, strong communication skills, and a high school diploma.

Qualifications

• High school diploma or equivalent is required.
• Customer or patient-facing experience, preferably in a medical office setting.
• Active and current driver’s license with clean driving record and reliable transportation.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Education

High school diploma or equivalent

Job description

CEENTA in Statesville, NC is seeking a Patient Representative (Front Desk) to provide exceptional customer service and administrative support in a busy ophthalmology/ENT practice. You will guide patients through check-in/out, verify insurance, schedule visits, and handle payments while upholding CEENTA's standards of compassionate care.

Ideal candidates have prior front desk or patient-facing experience, strong communication skills, and a high school diploma.