Patient Concierge & Front Desk Specialist

Charlotte Eye Ear Nose And Throat Associates Pa; Mooresville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

CEENTA in Mooresville, NC seeks a friendly Patient Representative (Front Desk) to provide exceptional patient service and administrative support in a busy clinic. You will greet patients, verify demographics and insurance, schedule visits, collect co-pays, and assist with billing questions while upholding CEENTA standards.

Responsibilities include operating a multi-line phone system, managing the EHR workflow, scanning and indexing documents, and supporting clinical teams with communications.

Qualifications

• Minimum 3 years of customer service in a patient-facing medical office.
• Strong communication, professional demeanor, and confidentiality.
• Experience with EMR systems and MS Office preferred.

Responsibilities

• Greet patients and verify demographics and insurance.
• Schedule visits, check in/out, and collect co-pays.
• Operate a multi-line phone system and manage messages.
• Support with scanning, document indexing, and EHR workflows.

Skills

Customer service

Communication

Professionalism

Education

High school diploma

Associates degree preferred

Tools

EMR systems

Microsoft Office

Job description

CEENTA in Mooresville, NC seeks a friendly Patient Representative (Front Desk) to provide exceptional patient service and administrative support in a busy clinic. You will greet patients, verify demographics and insurance, schedule visits, collect co-pays, and assist with billing questions while upholding CEENTA standards.

Responsibilities include operating a multi-line phone system, managing the EHR workflow, scanning and indexing documents, and supporting clinical teams with communications.