Patient Experience Front Desk Specialist

University Hospitals Pain Management; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

University Hospitals Pain Management is seeking an energetic front desk associate to support patient flow and guest services. You will answer calls, greet visitors, provide directions, escort patients, and handle general administrative tasks with professionalism.

The role requires excellent communication, a customer‑focused approach, and strict adherence to HIPAA/PHI policies. You will collaborate with staff at main entrances and across departments to ensure a positive patient experience.

Responsibilities

• Answer telephone, screen and direct/relay calls.
• Provide organizational information to callers as needed.
• Greet persons entering organization in a friendly and helpful manner.
• Provide assistance and direction to patients, customers, vendors and employees at main entrances.
• Provide (walking) escort assistance to persons as needed.
• Handle queries from the public and customers.
• Perform general administrative and clerical support duties as needed.
• Receive and sort deliveries as needed.
• Provides age specific assistance/services to patients and families of toddlers through geriatrics as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by PHI handling requirements and annual training per UH policies.

Job description

University Hospitals Pain Management is seeking an energetic front desk associate to support patient flow and guest services. You will answer calls, greet visitors, provide directions, escort patients, and handle general administrative tasks with professionalism.

The role requires excellent communication, a customer‑focused approach, and strict adherence to HIPAA/PHI policies. You will collaborate with staff at main entrances and across departments to ensure a positive patient experience.