Patient Experience Front Desk Specialist

Guthrie; City of Cortland (NY); On-site; USD 24,000 - 33,000; Full time

Job summary

Guthrie is seeking a Patient Service Specialist to provide direct front office support in a fast-paced medical setting in Cortland, NY. You will greet patients, verify insurance, schedule appointments, and handle payments in accordance with service excellence standards.

The role requires strong communication, reliability, and computer literacy, with preferred experience in medical offices and terminology. High school diploma or GED is required; training in Medical Office Assistant programs is a

Qualifications

• 1 year of customer service experience preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet patients courteously and professionally.
• Answer and route calls per Telephone Standards.
• Schedule and maintain patient appointments electronically.
• Register patients and verify demographics and insurance.
• Verify insurance eligibility and process forms.
• Collect copayments and balances at registration.
• Handle daily cash-out and balance per policy.
• Coordinate with patients, physicians, and staff, communicating delays.
• Adhere to policies and participate in meetings.
• Maintain patient confidentiality under HIPAA.

Skills

Customer service

Front office

Communication skills

Time management

Detail oriented

Teamwork

HIPAA compliance

Self-motivated

Education

High School diploma/GED

Medical Office Assistant training

Job description

Guthrie is seeking a Patient Service Specialist to provide direct front office support in a fast-paced medical setting in Cortland, NY. You will greet patients, verify insurance, schedule appointments, and handle payments in accordance with service excellence standards.

The role requires strong communication, reliability, and computer literacy, with preferred experience in medical offices and terminology. High school diploma or GED is required; training in Medical Office Assistant programs is a