Front Desk Patient Experience Specialist

Guthrie; Wellsboro (Tioga County); In loco; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer 
contrib

Career development and advancement

Tuition assistance programs

Employee wellness and support

Descrizione del lavoro

Guthrie Wellsboro Walk-In Care seeks a dedicated Patient Service Specialist to support front-desk operations, welcome patients, coordinate visits, and ensure accurate patient information for a fast-paced medical practice.

You will interact with patients of all ages, assisting with registrations, scheduling, and insurance processes while upholding Guthrie's Service Excellence Standards and HIPAA protections.

Competenze

• High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
• Minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred.

Mansioni

• Greet every patient in a courteous, professional, and timely manner.
• Answer telephones and route calls, scheduling and maintaining patient appointments electronically.
• Register patients and verify/correct demographic and insurance information.
• Verify eligibility for major insurance carriers and complete forms/referrals as needed.
• Inform, quote, and collect copayments, deductibles, deposits, or unpaid balances at registration.
• Handle daily cash-out and balance according to policy.
• Coordinate communication between patients, clinicians, and staff; keep patients informed of delays.
• Maintain HIPAA-compliant confidentiality and participate in quality initiatives.

Conoscenze

Customer service

Communication

Time management

Teamwork

Formazione

High School diploma/GED

Medical Office Assistant program

Strumenti

Medical office software

Descrizione del lavoro

Guthrie Wellsboro Walk-In Care seeks a dedicated Patient Service Specialist to support front-desk operations, welcome patients, coordinate visits, and ensure accurate patient information for a fast-paced medical practice.

You will interact with patients of all ages, assisting with registrations, scheduling, and insurance processes while upholding Guthrie's Service Excellence Standards and HIPAA protections.