Cardiology Front Office & Scheduling Specialist

Guthrie; City of Cortland (NY); In loco; USD 24.000 - 33.000; Tempo pieno

Descrizione del lavoro

Guthrie Hospital in Cortland, NY is seeking a Patient Service Specialist to provide front office support and ensure smooth daily operations for patient services. You will greet patients, manage appointments, verify insurance, and handle payments with professional communication.

The role emphasizes patient-centered interactions, teamwork, and adherence to service standards. A High School diploma or GED is required, with preferred medical office assistant training and 1+ year customer service

Competenze

• High School diploma or GED required; Medical Office Assistant training preferred.
• 1+ year customer service experience preferred; medical office experience and knowledge of medical terminology preferred.
• Must be comfortable with computers and learning new applications.

Mansioni

• Greet patients in a courteous, professional, and timely manner.
• Answer phones in a friendly and efficient manner; screen calls and take messages.
• Schedule and maintain patient appointments electronically and verify patient information at scheduling.
• Register patients and verify demographic and insurance information; scan insurance cards.
• Verify eligibility for major insurances and complete forms, pre-certifications and referrals.
• Collect copayments, deductibles, deposits, or unpaid balances at registration.
• Handle daily cash-out and balance per policy.
• Coordinate information between patients, physicians, hospital staff, and departments; inform patients of delays.
• Prioritize daily tasks in a fast-paced environment; attend meetings/huddles as required.
• Maintain HIPAA confidentiality and participate in quality initiatives.

Conoscenze

Customer service

Communication skills

Time management

Detail oriented

Teamwork

Formazione

High School diploma/GED

Medical Office Assistant training

Strumenti

Electronic scheduling system

Medical office software

Descrizione del lavoro

Guthrie Hospital in Cortland, NY is seeking a Patient Service Specialist to provide front office support and ensure smooth daily operations for patient services. You will greet patients, manage appointments, verify insurance, and handle payments with professional communication.

The role emphasizes patient-centered interactions, teamwork, and adherence to service standards. A High School diploma or GED is required, with preferred medical office assistant training and 1+ year customer service