Patient Experience Specialist - Front Desk & Scheduling

The Guthrie Clinic; City of Cortland (NY); On-site; USD 24,000 - 33,000; Full time

Job summary

The Guthrie Clinic is seeking a Patient Service Specialist to provide front office support in Cortland, NY. You will greet patients, answer calls, schedule visits, verify insurance, and handle registrations with HIPAA compliance. Strong communication and cash handling skills are essential. This role emphasizes teamwork and service excellence.

Join Guthrie Clinic to contribute to efficient patient flow and accurate billing while delivering patient-centered care in a fast-paced environment.

Qualifications

• High School diploma/GED required.
• Graduation from Medical Office Assistant school preferred.
• 1 year customer service experience preferred.
• Knowledge of medical terminology preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet patients courteously and professionally.
• Answer telephones following Guthrie’s Telephone Standards.
• Schedule and maintain patient appointments electronically.
• Register patients and verify/correct demographic and insurance information.
• Verify insurance eligibility and complete related forms.
• Collect copays and balances at registration according to policies.
• Manage daily cash-out and balancing.
• Coordinate with patients, physicians, and staff to keep information flowing.
• Follow policies and participate in meetings.
• Prioritize daily tasks in a fast-paced environment.
• Maintain HIPAA confidentiality.
• Assist with additional projects and quality initiatives.

Skills

Customer service

Communication skills

Scheduling

Cash handling

Time management

HIPAA compliance

Education

High School diploma/GED

Medical Office Assistant program

Tools

Medical office software

Job description

The Guthrie Clinic is seeking a Patient Service Specialist to provide front office support in Cortland, NY. You will greet patients, answer calls, schedule visits, verify insurance, and handle registrations with HIPAA compliance. Strong communication and cash handling skills are essential. This role emphasizes teamwork and service excellence.

Join Guthrie Clinic to contribute to efficient patient flow and accurate billing while delivering patient-centered care in a fast-paced environment.