Part-Time Patient Experience Specialist - GI Front Desk

Guthrie; City of Binghamton (NY); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer 0contrib

Career development and advancement

Tuition assistance programs

Employee wellness and support

Job summary

Guthrie Gastroenterology in Binghamton is seeking a Part-Time Patient Service Specialist to join our front desk team. You will greet patients, manage registrations, verify insurance, schedule appointments, and help the clinical staff deliver welcoming, efficient care.

This role emphasizes patient-centered service, accuracy, and teamwork in a fast-paced gastroenterology practice. Strong communication and computer skills are essential, with HIPAA compliance and a positive, professional presence on

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous, professional manner.
• Answer telephones per Guthrie’s Telephone Standards and screen calls.
• Schedule and maintain patient appointments electronically; verify information.
• Register patients and verify demographics and insurance information.
• Verify insurance eligibility and complete necessary forms and referrals.
• Inform, quote, and collect copayments/deductibles when applicable.
• Handle daily cash-out and balance per policy.
• Coordinate among patients, physicians, hospital staff, and departments.
• Adhere to policies; attend meetings/huddles; prioritize daily tasks.
• Maintain HIPAA confidentiality and participate in quality initiatives.

Skills

Customer service

Communication skills

Time management

Detail oriented

HIPAA compliance

Medical terminology

Data entry

Education

High School diploma

Medical Office Assistant training

Job description

Guthrie Gastroenterology in Binghamton is seeking a Part-Time Patient Service Specialist to join our front desk team. You will greet patients, manage registrations, verify insurance, schedule appointments, and help the clinical staff deliver welcoming, efficient care.

This role emphasizes patient-centered service, accuracy, and teamwork in a fast-paced gastroenterology practice. Strong communication and computer skills are essential, with HIPAA compliance and a positive, professional presence on