Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Cincinnati (OH); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full Benefits Package - Medical,Vision

401k with employer matching

PTO and paid holidays

Competitive base pay

Paid maternity leave

Employee discounts

Resumo da oferta

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, handling check-in/out and administrative tasks to ensure a smooth patient experience. You will contribute to a world-class Total Patient Experience and support in-office operations.

The role requires strong customer service, Tik competency with HIPAA compliance, and the ability to manage phone calls and scheduling while maintaining professional demeanor.

Qualificações

• Minimum 1 year experience interacting with customers/patients.
• Previous medical office experience preferred; optometry/ophthalmology preferred.
• Must be able to provide proof of identity and right to work in the United States.

Responsabilidades

• Embrace and execute Total Patient Experience to build relationships with all patients while delivering great service.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones and assure prompt, courteous service at all times.
• Manage patient flow in the office and communicate to maximize efficiency and service.

Conhecimentos

Customer service

Phone etiquette

Attention to detail

HIPAA awareness

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descrição da oferta de emprego

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, handling check-in/out and administrative tasks to ensure a smooth patient experience. You will contribute to a world-class Total Patient Experience and support in-office operations.

The role requires strong customer service, Tik competency with HIPAA compliance, and the ability to manage phone calls and scheduling while maintaining professional demeanor.