Patient Experience Front Desk Specialist

EyeCare Partners LLC; Hueytown (AL); Presencial; USD 19 000 - 33 000; Tempo integral

Resumo da oferta

EyeCare Partners LLC is seeking a Front Office Specialist to be the first point of contact and ensure a world-class Total Patient Experience. You will handle check-in/out, greet patients, and support daily administrative tasks in a medical office setting.

The role requires strong communication, patient-facing experience, and accuracy in handling payments and insurance details. Prior ophthalmic experience is a plus, and HIPAA compliance is essential for daily operations.

Qualificações

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a customer/patient-facing role.
• Background check must be favorable as required by state.
• Proof of identity and right to work in the United States required.

Responsabilidades

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Conhecimentos

Customer service experience

Strong communication

Multitasking

Formação académica

High school diploma or GED

Ferramentas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descrição da oferta de emprego

EyeCare Partners LLC is seeking a Front Office Specialist to be the first point of contact and ensure a world-class Total Patient Experience. You will handle check-in/out, greet patients, and support daily administrative tasks in a medical office setting.

The role requires strong communication, patient-facing experience, and accuracy in handling payments and insurance details. Prior ophthalmic experience is a plus, and HIPAA compliance is essential for daily operations.