Patient-Focused Medical Office Front Desk Specialist

completehealthcareerexternal; Birmingham (AL); On-site; USD 21,000 - 27,000; Full time

Job summary

Completehealthcareerexternal is seeking a friendly First Impression Receptionist for a medical clinic in Birmingham, AL. You will greet patients, schedule appointments, and maintain records to support smooth front-office operations.

This role emphasizes patient confidentiality, accurate data entry in EMR (Athena), and coordination with providers. Candidates should be compassionate, with strong communication skills and flexibility to travel to other locations as needed.

Qualifications

• Experience working in a medical office preferred
• Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic preferred
• Must be a caring and compassionate person able to put patients at ease using excellent communication skills.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Must be flexible to travel and assist at other locations based on business needs and management direction.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Tools

Athena EMR

Word

Excel

Job description

Completehealthcareerexternal is seeking a friendly First Impression Receptionist for a medical clinic in Birmingham, AL. You will greet patients, schedule appointments, and maintain records to support smooth front-office operations.

This role emphasizes patient confidentiality, accurate data entry in EMR (Athena), and coordination with providers. Candidates should be compassionate, with strong communication skills and flexibility to travel to other locations as needed.