Patient Experience Front Desk Specialist

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Belmont (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

CEENTA is seeking a friendly, professional Patient Representative (Front Desk) to provide exceptional customer service and administrative support in busy clinical offices. You will guide patients through check‑in/check‑out, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

You will greet patients, complete check‑in, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs

Qualifications

• High school diploma or equivalent required; associates degree or higher preferred.
• Minimum 3 years of customer service or patient‑facing medical office experience preferred.
• Strong communication skills—professional, clear and courteous.
• Proficiency with EMR systems, Microsoft Office and standard office equipment.
• Ability to multitask in a fast‑paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.
• Travel between Charlotte area offices as needed.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi‑line phone system; monitor and return messages promptly.
• Process check‑out, collect co‑pays and balances, and explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, and organizing mail.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Customer service

Communication

Confidentiality

Multitasking

Office etiquette

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

CEENTA is seeking a friendly, professional Patient Representative (Front Desk) to provide exceptional customer service and administrative support in busy clinical offices. You will guide patients through check‑in/check‑out, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

You will greet patients, complete check‑in, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs