Patient Experience Coordinator

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEENTA in Matthews, NC is seeking a friendly Patient Representative (Front Desk) to guide patients through check-in/out, verify insurance, and schedule appointments in a busy clinical setting. You will support clinic flow and handle payments, while upholding CEENTA’s standards of compassionate patient care.

The role requires a high school diploma, customer-facing experience (medical office preferred), and strong communication and data-entry skills.

Qualifications

• High school diploma or equivalent is required.
• Customer or patient-facing experience, preferably in a medical office setting strongly preferred.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Education

High school diploma or equivalent

Tools

EHR software

Job description

CEENTA in Matthews, NC is seeking a friendly Patient Representative (Front Desk) to guide patients through check-in/out, verify insurance, and schedule appointments in a busy clinical setting. You will support clinic flow and handle payments, while upholding CEENTA’s standards of compassionate patient care.

The role requires a high school diploma, customer-facing experience (medical office preferred), and strong communication and data-entry skills.