Patient Experience Front Desk Specialist

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 22,041 - 30,307; Full time

Job summary

CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through check‑in and check‑out, verify insurance, schedule appointments, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

This role requires strong communication, proficiency with EMR systems, and the ability to multitask in a fast‑paced

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• 3 years of prior experience in customer service or a patient‑facing medical office role preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.
• Ability to multitask in a fast‑paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi‑line phone system; monitor and return messages promptly.
• Process check‑out, collect co‑pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Customer service

EMR systems

Microsoft Office

Office equipment

Multi-tasking

Communication skills

Education

High school diploma

Associate degree preferred

Job description

CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through check‑in and check‑out, verify insurance, schedule appointments, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

This role requires strong communication, proficiency with EMR systems, and the ability to multitask in a fast‑paced