Patient Representative (Front Desk)- Matthews (47711)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEENTA in Matthews, NC is seeking a friendly Patient Representative (Front Desk) to guide patients through check-in/out, verify insurance, and schedule appointments in a busy clinical setting. You will support clinic flow and handle payments, while upholding CEENTA’s standards of compassionate patient care.

The role requires a high school diploma, customer-facing experience (medical office preferred), and strong communication and data-entry skills.

Qualifications

• High school diploma or equivalent is required.
• Customer or patient-facing experience, preferably in a medical office setting strongly preferred.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Education

High school diploma or equivalent

Tools

EHR software

Job description

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment. CEENTA is seeking a friendly, professional, and detail‑driven

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment. CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check‑in and check‑out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care

What You Will Do

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi‑line phone system; monitor and return messages promptly.
• Process check‑out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

A Typical Day

You’ll greet patients with a welcoming smile, complete check‑in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.

Schedule

• Onsite, Mon–Fri, 8a–5p; occasional opening or closing rotation pending provider’s schedule.

Qualifications

Education

High school diploma or equivalent required.

Experience

Customer or patient-facing experience, preferably in a medical office setting strongly preferred.

Certificates, Licenses, Registrations

n/a

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Patient Representative (Front Desk) functions in a busy eye, ear, nose and throat practice. This role may be exposed to contagious or infectious diseases and therefore may be required to wear personal protective equipment at times. This role routinely uses standard medical office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Supervision

The Patient Representative (Front Desk) reports to the Operations Manager or Operations Supervisor when applicable. This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

This is a non-exempt position with core hours Monday – Friday, 8:00am – 5:00pm. Hours are subject to variation based upon clinic needs.

Physical, Mental And Other Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, talk, or hear.
• The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheel-chair bound patients, clinical equipment, and office supplies up to 35 pounds.

Mental Demands

• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast‑paced environments and multi‑task
• Ability to use discretion and sensitivity

Other Requirements

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Travel

No travel is required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A Patient Representative is the “face” of the office offering a warm, welcoming smile to each patient as they are greeted during check-in/out. They will be proficient with data entry with an insurance background, allowing them to accurately schedule appointments and verify insurance coverage and benefits. Math skills will be important for collecting payments, exchanging currency and cash drawer balancing at the end of each clinic day. They will provide administrative support to the office such as sending patient messages to clinical staff, distributing mail/packages/electronic faxes, scanning documents and other duties as required or assigned.