Surgery Scheduler - Urology Front Office

urologyaustin; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Urology Austin is seeking a dedicated Front Office professional to welcome patients, collect demographics and insurance details, and ensure accurate scheduling and check-in for procedures.

You will verify benefits, obtain authorizations, coordinate with physicians and clinics, and communicate clearly with patients about appointments, preps, and financial responsibilities. This role requires excellent customer service, multitasking, and proficiency in Word, Excel, and Outlook.

Qualifications

• Minimum one year physician front office experience, preferably in a surgical practice.
• Basic knowledge of insurance plans, including Medicare and Medicaid.
• Ability to enter patient demographic and insurance information quickly and accurately.
• Excellent customer service and communication skills.
• Excellent organizational skills to maintain multiple physician schedules together with scheduling with area healthcare facilities.
• Proficiency in computer software use, including Word, Excel, and Outlook.

Responsibilities

• Assists in scheduling all new and returning patients, ensuring accuracy as to time and date of the appointment and in capturing patient demographic information and insurance information.
• Schedules procedures/surgeries accurately and timely as directed by Urology Austin providers and/or clinical staff including post-operative/follow up appointments.
• Communicates with patients to explain surgical preparations and instructions.
• Consults with the appropriate provider to obtain clearance that treatment regimen is considered medically necessary before initiating request to the insurance plan.
• Accurately verifies insurance coverage on all surgery/procedure patients.
• Obtains authorizations, pre-determinations and referrals as required to ensure prompt payment.
• Schedules peer-to-peer calls when necessary.
• Provides surgery information/instructions to the patient including medication management, labs, pre-operative, and post-operative treatment plans in a courteous and professional manner.
• Communicates patient benefits and estimated financial responsibility to patient/responsible party.
• Collects estimated patient financial responsibility two weeks prior to scheduled surgery/procedure and/or follows current Urology Austin surgery/procedure collection policies and protocols.
• Coordinates with facilities to ensure operating/procedure room time needed is available for the procedure/surgery and arranges necessary anesthesia coverage as determined by facility policies pertaining to surgery scheduling.
• Reviews surgery schedules two days prior to the scheduled surgery day and checks for errors in scheduling, and/or surgery assistance. Ensures that updates (cancellations or additions) are properly completed.
• Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling.
• Consults with site manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Provides coverage to other areas as needed.
• All other duties as assigned.

Skills

Front Office Experience

Insurance Knowledge

Demographic Data Entry

Customer Service

Organization

MS Office Proficiency

Tools

Word

Excel

Outlook

Job description

Urology Austin is seeking a dedicated Front Office professional to welcome patients, collect demographics and insurance details, and ensure accurate scheduling and check-in for procedures.

You will verify benefits, obtain authorizations, coordinate with physicians and clinics, and communicate clearly with patients about appointments, preps, and financial responsibilities. This role requires excellent customer service, multitasking, and proficiency in Word, Excel, and Outlook.