Customer Service Representative - Environmental Service Department - Day Shift

Grady Memorial Hospital Corporation; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Paid time off

Tuition reimbursement

Job summary

Grady Health System seeks a Customer Service Representative to handle interactions across face-to-face, email, and phone channels. The role may involve operating a switchboard to route calls and documenting client interactions for follow-up.

Applicants should have a high school diploma or GED, solid computer skills, and the ability to multitask. Prior hospitality/customer service experience and CRM familiarity are valued assets.

Qualifications

• High School diploma, GED, or equivalent experience.
• Advanced computer literacy with knowledge in the Microsoft Office suite.
• Multitask capability while referencing forms and managing a multi-line phone system.
• Advanced problem solving and critical thinking abilities focused on customer service.
• 0 to 2 yrs prior client-facing hospitality / customer service experience required.
• Accurate data input of sensitive information following organization's protocols.
• Ability to understand and quickly retain training on EVS actions and CRM software.
• Prior CRM software experience valued.
• Ability to type 30 wpm.

Responsibilities

• Handle customer service interactions via face-to-face, email or telephone.
• May operate a switchboard to route incoming calls to the appropriate party.
• Record and document client interactions for management follow-up.
• Provide administrative duties for front desk, guest services and related facilities.

Skills

Multitasking

CRM software

Typing 30 wpm

Microsoft Office

Education

High School diploma or GED

Tools

CRM software

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Customer Service Representative's main function is to handle customer service interactions through either face‑to‑face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client interactions for management follow‑up, provide administrative duties for the front desk, guest services and similar facilities or locations.

High School diploma, GED, or equivalent experience Advanced computer literacy with knowledge in the Microsoft suite office products. Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions. 0 to 2 yrs previous client facing hospitality / customer service experience is required. Accurate data input of sensitive information following organization's protocols. Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued. Ability to type 30 wpm

Core Competencies

• Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families.
• Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don’t just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.

Join our Talent Community

At Grady Health System, we are more than just a healthcare provider – we are a lifeline for our community. With a rich history of compassionate care, we’ve been serving Atlanta and beyond for over 125 years. As one of the nation’s leading public health systems, we are committed to delivering exceptional, patient-centered care to all, regardless of ability to pay.

Our dedicated team of healthcare professionals brings a passion for making a difference, and together, we provide top‑notch services in every specialty, from trauma care to maternal health, to community‑based programs that improve lives. We embrace innovation, diversity, and collaboration to meet the unique needs of our patients and create a healthier future for everyone.

Join us in our mission to make a lasting impact – because at Grady, your care, your career, and your community matter.