Patient Experience & Front Desk Specialist

Compass Health, Inc.; Raymore (MO); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. in Raymore, MO, is seeking a Customer Relations Specialist to greet patients, manage check-in/out, verify demographics and insurance, and collect co-pays. The role supports daily clinic operations and travel between nearby sites as needed.

The ideal candidate has strong communication, organization, and data-entry skills, with at least one year in customer service and a high school diploma or GED.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• Valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Organizational skills

Data entry

Education

High School/GED

Job description

Compass Health, Inc. in Raymore, MO, is seeking a Customer Relations Specialist to greet patients, manage check-in/out, verify demographics and insurance, and collect co-pays. The role supports daily clinic operations and travel between nearby sites as needed.

The ideal candidate has strong communication, organization, and data-entry skills, with at least one year in customer service and a high school diploma or GED.