Patient Experience Front Desk & Scheduling Specialist

Yale University; New Haven (CT); On-site; USD 39,000 - 44,000; Full time

Job summary

Yale University is seeking a Clinical Receptionist 2 for Yale Medicine Administration in New Haven. The role provides front desk reception, checks patients in/out, and delivers superior customer service in clinics.

You will schedule and confirm appointments, assist with forms, manage referrals, and support multiple clinical areas as needed. This on-site role requires strong communication, organization, and HIPAA compliance.

Qualifications

• Excellent customer service and strong verbal/interpersonal skills.
• Experience scheduling patient appointments and updating information.
• Ability to manage multiple tasks under pressure with attention to detail.
• Knowledge of HIPAA regulations and privacy practices.

Responsibilities

• Answer calls, assess urgency, and direct callers.
• Provide policy and service information; assist with forms.
• Build provider schedules and modify for time off or emergencies.
• Schedule appointments and manage changes or cancellations.
• Greet patients and verify insurance, collect referrals when needed.
• Book tests and procedures; provide paperwork and instructions.
• Schedule surgeries and coordinate pre/post exams.
• Coordinate meetings, classes, and clinics.
• Generate reports and maintain clinical/patient statistics.
• Handle correspondence and maintain filing systems.

Skills

Customer service

Scheduling

Telephone manner

HIPAA compliance

Education

High school diploma or equivalent

Tools

EPIC

MS Excel

Job description

Yale University is seeking a Clinical Receptionist 2 for Yale Medicine Administration in New Haven. The role provides front desk reception, checks patients in/out, and delivers superior customer service in clinics.

You will schedule and confirm appointments, assist with forms, manage referrals, and support multiple clinical areas as needed. This on-site role requires strong communication, organization, and HIPAA compliance.