Clinical Front Desk & Scheduling Specialist

Yale University; New Haven (CT); On-site; USD 30,000 - 47,000; Full time

Job summary

Yale University in New Haven, CT seeks a Clinical Receptionist 2 to support Yale Medicine Administration. The role involves front desk duties, patient check-in/out, scheduling, and information delivery to patients and providers.

You will work across clinics, ensuring accurate data, timely communications, and high-quality customer service in a busy medical setting. The ideal candidate has strong organizational and interpersonal skills, experience with EPIC and MS Excel is preferred, and a high

Qualifications

• Excellent customer service and strong oral communication.
• Ability to manage scheduling, patient information, and cancellations.
• Professional demeanor with HIPAA compliance awareness.

Responsibilities

• Answer calls, screen urgency, and direct callers as needed.
• Manage patient appointments and update information in the system.
• Build provider schedules and coordinate clinic calendars.
• Assist with forms, billing steps, and insurance verification.
• Greet patients, verify details, and direct to appropriate staff.

Skills

Customer service

Verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Attendance

Telephone manner

Scheduling appointments

HIPAA compliance

Education

High school diploma

Associate degree

Tools

EPIC

MS Excel

Job description

Yale University in New Haven, CT seeks a Clinical Receptionist 2 to support Yale Medicine Administration. The role involves front desk duties, patient check-in/out, scheduling, and information delivery to patients and providers.

You will work across clinics, ensuring accurate data, timely communications, and high-quality customer service in a busy medical setting. The ideal candidate has strong organizational and interpersonal skills, experience with EPIC and MS Excel is preferred, and a high