Clinical Front Desk Specialist

Yale Cancer Center; New Haven (CT); On-site; USD 33,000 - 45,000; Full time

Job summary

Yale Medicine Administration (YMA) is hiring a Clinical Receptionist 2 to provide high-level front desk support at a Yale Medicine clinic in New Haven. The role involves check-in/out, patient inquiries, scheduling, and information delivery to patients, visitors or guests. Cross-coverage to other clinical areas may be required.

The position emphasizes exceptional customer service, HIPAA compliance, accurate data entry, and professional telephone manners to support efficient clinic operations.

Qualifications

• Four years of related work experience or an associate degree with two years in the same job family.
• A high school education or equivalent is required.
• Experience with medical office scheduling and patient information updates is preferred.

Responsibilities

• Answers telephone calls, assesses urgency, and directs callers to appropriate staff.
• Assists patients with forms and provides policy and service information.
• Builds provider schedules and clinic calendars; updates sessions and handles last-minute changes.
• Schedules patient appointments, resolves conflicts, and notifies patients of changes.
• Receives patients and visitors, verifies insurance, and processes fee-for-service payments.

Skills

Customer service

Scheduling

Organization

HIPAA compliance

Education

High school diploma or equivalent

Associate degree

Two years related work experience

Tools

EPIC

MS Excel

Job description

Yale Medicine Administration (YMA) is hiring a Clinical Receptionist 2 to provide high-level front desk support at a Yale Medicine clinic in New Haven. The role involves check-in/out, patient inquiries, scheduling, and information delivery to patients, visitors or guests. Cross-coverage to other clinical areas may be required.

The position emphasizes exceptional customer service, HIPAA compliance, accurate data entry, and professional telephone manners to support efficient clinic operations.