Patient Experience Front Desk & Scheduling Pro

CommonSpirit Health; Lexington (KY); On-site; USD 24,000 - 34,000; Full time

Job summary

CommonSpirit Health is seeking a Medical Office Professional in Kentucky to serve as the welcoming face and voice of the clinic. You will manage patient reception, scheduling, calling, and front-desk operations to ensure a smooth patient experience.

Key duties include verifying demographics, processing payments, coordinating appointments, and facilitating clear communication between patients and staff. Strong organization, attention to detail, and tech proficiency are essential for success.

Qualifications

• High School Diploma or GED upon hire
• Courses in medical terminology and surgery procedures upon hire
• Must have surgery scheduling experience upon hire
• Must have computer and applications software experience upon hire

Responsibilities

• Answer phone calls and schedule patient appointments
• Conduct patient pre-certification to ensure coverage for appointments and medical care
• Schedule tests, procedures, and referral appointments
• Communicate with patients regarding appointments and instructions for procedures and tests
• Collect insurance information and patient personal data
• May collect fees such as co-pays / co-insurance

Skills

Interpersonal skills

Organizational skills

Attention to detail

Tech proficiency

Communication skills

Education

High School Diploma

GED

Medical terminology courses

Surgery scheduling experience

Tools

Computer software proficiency

Scheduling software

Job description

CommonSpirit Health is seeking a Medical Office Professional in Kentucky to serve as the welcoming face and voice of the clinic. You will manage patient reception, scheduling, calling, and front-desk operations to ensure a smooth patient experience.

Key duties include verifying demographics, processing payments, coordinating appointments, and facilitating clear communication between patients and staff. Strong organization, attention to detail, and tech proficiency are essential for success.