Patient Scheduler

Health Point Family Care; Florence (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Retention bonus

Free scrubs

Tuition reimbursement

Holidays

Birthday off

Paid time off

Health insurance

401K plan

Job summary

HealthPoint Family Care in Florence, KY is hiring a patient scheduler and front office registration staff for a full-time role. The ideal candidate has prior medical office experience, excellent customer service, and strong multi-tasking skills to support access to care.

Responsibilities include greeting patients, registering them, handling payments, scheduling, and coordinating with the billing department. The schedule is Monday to Friday, with benefits including paid time off and health plans.

Qualifications

• High School Diploma.
• Prior working experience in a medical office.
• Excellent customer service and multi-tasking abilities.

Responsibilities

• Greets patients professionally and registers them accurately.
• Advises patients on payment options and eligibility.
• Collects co-pays and handles receipts.
• Submits pre-certifications and insurance paperwork to Billing.
• Maintains patient flow and directs patients to appropriate departments.
• Manages dental schedule and adheres to scheduling protocols.
• Monitors appointment reminders and makes reminder calls.
• Answers phones and schedules appointments promptly.
• Takes messages and routes them timely.
• Traces patient calls and responds to messages within an hour.
• Prepares daily deposits and balances cash collected.

Skills

Customer service

Multi-tasking

Scheduling

Education

High School Diploma

Job description

Job Location: HealthPoint Family Care Florence - Florence, KY 41042

Position Type: Full Time

HealthPoint is hiring for a patient scheduler and front office registration staff. The ideal candidate will have prior medical office experience, excellent customer service skills, multi-tasking capabilities and have a passion for accessible health care.

Schedule: M-F 8:30pm-5pm

Benefits/Perks

• Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000
• Two free sets of HealthPoint scrubs
• Tuition Reimbursement for up to $1,000 a year.
• Nine paid federal holidays
• Birthday off paid in addition and not counted towards PTO
• Generous Paid Time Off- accrue up to 14 days in the first year, with increased accrual rates after 2 years of employment.
• Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.

HealthPoint Family Care is a private primary care medical, women's health, dental, vision and mental health practice located in Northern and Central Kentucky. The organization employs over 170 highly qualified physicians, nurse practitioners, dentists and support staff who are dedicated to providing care for children, adolescents and adults.

Job Responsibilities

• Greets patients in a professional manner and accurately registers patients.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.
• Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.
• Monitors automatic appointment reminders and makes patient reminder calls as necessary.
• Timely answers phones and schedules patient appointments.
• Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.
• Trages all patient calls as necessary.
• Checks department voicemail and responds to messages within one hour.
• Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Handles any necessary paperwork for patients appointments.

Qualifications

• High School Diploma
• Prior working experience in a medical office