Healthcare Front Desk & Patient Services Admin

Altus Emergency; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Altus Emergency in Kentucky seeks an Administrative Assistant to support front desk operations, greet patients, and perform clerical duties with professionalism. The role requires basic computer skills, HIPAA compliance, and effective communication with patients and staff.

Responsibilities include documenting demographic and insurance information, maintaining patient charts, handling co-pays, deposits, and daily logs, and assisting with registration and billing processes to keep the workflow

Qualifications

• High school diploma or equivalent required.
• 0-3 years of office experience in a health care setting preferred.
• Experience in customer service and written/verbal communication preferred.
• Ability to communicate effectively with customers in person and by phone.
• Basic understanding of medical terminology preferred.

Responsibilities

• Greet patients at the front desk in a friendly, courteous manner.
• Respond to work e-mail and route inquiries appropriately.
• Document demographic, insurance, and financial information in the computer system.
• Maintain and organize patient charts, including scanning and filing.
• Photocopy records for billing and administrative purposes.
• Answer, screen, and direct incoming phone calls.
• Collect co-pays and other payments from patients.
• Perform registration-related duties and assist with deposits and cash reconciliations.
• Maintain daily financial and patient logs; track services and discharge information.
• Prepare reports and packets for distribution; participate in improvement activities.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Altus Emergency in Kentucky seeks an Administrative Assistant to support front desk operations, greet patients, and perform clerical duties with professionalism. The role requires basic computer skills, HIPAA compliance, and effective communication with patients and staff.

Responsibilities include documenting demographic and insurance information, maintaining patient charts, handling co-pays, deposits, and daily logs, and assisting with registration and billing processes to keep the workflow